Night-Shift Medical Scribes Team Lead | Coaching & QA

ISTA Solutions; Manila; Teletrabalho; PHP 420 000 - 720 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance with dependents

Night differential 10%

Attendance bonus

Paid time off

Career growth opportunities

Work-life balance

Resumo da oferta

ISTA Solutions, an outsourcing/offshoring company, seeks an experienced Medical Scribes Team Lead to guide a skilled team and ensure high-quality scribe output. You will oversee daily operations, coaching, and reporting to support patient documentation excellence.

The role requires 2+ years in medical scribe work, at least 1 year in a team-lead capacity, and strong English communication. Night shift availability is expected. ISTA Solutions emphasizes work-life balance and career growth.

Qualificações

• Must have 2+ years of Medical Scribes experience (live scribing).
• Minimum 1 year in team lead, supervisor, or SME role on a healthcare account.
• Graduate of any medical course with field-specific knowledge.
• Proficient in English, both written and spoken.
• Willingness to work night shifts.

Responsabilidades

• Plan daily workflow and assignments for scribes.
• Monitor productivity and 40-chart target achievement.
• Oversee coverage, pending tasks, and workload management.
• Audit scribe documentation for accuracy and completeness.
• Provide coaching, performance reviews, and improvement plans.
• Prepare weekly production and issue reports; provide leadership updates.
• Train and onboard new scribes; offer ongoing support and escalation.
• Convert transcribed results into report formats; ensure accuracy.

Conhecimentos

Team Leadership

Healthcare account experience

Medical Scribes (Live Scribing)

ECW experience

50-60 WPM

Excellent English (verbal & written)

Night shift availability

Formação académica

Medical course degree (any medical field)

Ferramentas

ECW

Descrição da oferta de emprego

ISTA Solutions, an outsourcing/offshoring company, seeks an experienced Medical Scribes Team Lead to guide a skilled team and ensure high-quality scribe output. You will oversee daily operations, coaching, and reporting to support patient documentation excellence.

The role requires 2+ years in medical scribe work, at least 1 year in a team-lead capacity, and strong English communication. Night shift availability is expected. ISTA Solutions emphasizes work-life balance and career growth.