Medical Scribes Team Lead | WFH

ISTA Solutions

Makati

On-site

PHP 1,004,000 - 1,674,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health Insurance with free dependents

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Job summary

ISTA Solutions in Makati is seeking an experienced Medical Scribes Team Lead. You will plan daily workflows, monitor productivity, audit scribe outputs, and coach the team to achieve high quality. You will also train new scribes and manage escalation while ensuring accurate medical documentation.

The role requires a medical degree, 2+ years scribes experience, ECW proficiency, and 50–60 WPM typing, with night shifts likely. Competitive benefits accompany the position.

Qualifications

Must be a graduate of any medical course.
At least 1 year of Team Lead / Supervisory experience on a healthcare account.
2 years of Medical Scribes experience (Live Scribing).
Experience working with ECW software.
Averaging 50–60 WPM.
Excellent verbal and written English skills.
Amenable to night shift.

Responsibilities

Plan daily workflow and assignments for the scribes.
Monitor productivity and chart targets; manage coverage and workload.
Audit scribe documentation for accuracy and completeness.
Track quality trends and provide weekly reports.
Conduct coaching and performance reviews; create improvement plans.
Prepare weekly production and issue reports; provide leadership updates.
Train and onboard new scribes; provide ongoing support and escalation.
Scribe diagnostic results and convert them into report formats.

Skills

English proficiency

Leadership

Team coordination

Scribing speed 50-60 WPM

Education

Graduate of any medical course

Tools

ECW

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

Plan daily workflow and assignments.
Monitor productivity and 40-chart target.
Manage coverage, pending tasks, and workload.

Quality Management

Audit scribe documentation for accuracy and completeness.
Track quality trends and provide weekly reports.

Coaching & Development

Conduct coaching and performance reviews.
Create improvement plans and apply feedback.

Reporting

Prepare weekly production and issue reports.
Provide leadership updates.

Training & Support

Train and onboard new scribes.
Provide ongoing support, feedback, and escalation

Scribing

Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
Collaborate with team members and other departments to improve overall customer experience

Requirements

Must be a graduate of any medical course
With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
Must have 2 years of Medical Scribes experience (Live Scribing)
With experience in ECW
Averaging 50-60 WPM
Excellent verbal and written English skills
Amenable working night shift

Benefits

What can we offer you?