Medical Scribes Team Lead | Night-Shift & Quality Coach

ISTA Personnel Solutions

Makati

Remote

PHP 600,000 - 900,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary and benefits

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Leave credits convertible to cash

Performance Appraisal

Work-life balance

Career growth opportunities

Learning new skills encouragement

Job summary

ISTA Solutions is seeking an experienced Medical Scribes Team Lead to join our expanding team in Makati, Philippines. You will oversee daily scribe operations, ensure documentation quality, and coach a team of scribes across ECW-enabled workflows.

The role requires 2+ years of live scribing experience, 1+ year of leadership exposure, strong English communication, and comfort with night shifts. You will train new scribes and collaborate with multiple departments to enhance patient documentation

Qualifications

Must be a graduate of any medical course.
With at least 1 year of Team Lead / Supervisory / SME experience under a healthcare account.
Must have 2 years of Medical Scribes experience (Live Scribing).
With experience in ECW.
Averaging 50-60 WPM.
Excellent verbal and written English skills.
Amenable working night shift.

Responsibilities

Plan daily workflow and assignments.
Monitor productivity and 40-chart target.
Manage coverage, pending tasks, and workload.
Audit scribe documentation for accuracy and completeness.
Track quality trends and provide weekly reports.
Conduct coaching and performance reviews.
Create improvement plans and apply feedback.
Prepare weekly production and issue reports.
Provide leadership updates.
Train and onboard new scribes.
Provide ongoing support, feedback, and escalation.
Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
Collaborate with team members and other departments to improve overall customer experience