Medical Scribes Team Lead WFH

ISTA Solutions; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Health Insurance with dependents

Attendance Bonus

Paid time off

Performance Appraisal

Work-life balance

Job summary

ISTA Solutions is looking for an experienced Medical Scribes Team Lead to join our expanding team in Metro Manila. You will oversee daily operations, ensure quality, coach scribes, manage reporting and training, and maintain accurate scribing outputs with high data integrity.

The role requires 1+ year supervisory experience in healthcare, 2 years scribes experience, ECW familiarity, and 50–60 WPM typing with strong English communication. Night shift availability is needed.

Qualifications

• Must be a graduate of any medical course.
• With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account.
• Must have 2 years of Medical Scribes experience (Live Scribing).
• With experience in ECW.
• Averaging 50-60 WPM.
• Excellent verbal and written English skills.
• Amenable working night shift.

Responsibilities

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.
• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.
• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.
• Prepare weekly production and issue reports.
• Provide leadership updates.
• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.
• Converting transcribed diagnostic test results, procedures, and notes into reports.
• Collaborate with team members to improve customer experience.

Skills

Team Leadership

Medical Scribes

English Proficiency

Scribe Experience

Education

Graduate of medical course

Tools

ECW

Job description

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

Daily Operations

• Plan daily workflow and assignments.
• Monitor productivity and 40-chart target.
• Manage coverage, pending tasks, and workload.

Quality Management

• Audit scribe documentation for accuracy and completeness.
• Track quality trends and provide weekly reports.

Coaching & Development

• Conduct coaching and performance reviews.
• Create improvement plans and apply feedback.

Reporting

• Prepare weekly production and issue reports.
• Provide leadership updates.

Training & Support

• Train and onboard new scribes.
• Provide ongoing support, feedback, and escalation.

Scribing

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
• Collaborate with team members and other departments to improve overall customer experience

Requirements

• Must be a graduate of any medical course
• With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
• Must have 2 years of Medical Scribes experience (Live Scribing)
• With experience in ECW
• Averaging 50-60 WPM
• Excellent verbal and written English skills
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills
• Our commitment to you
• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives