Night-Shift Live Chat CSR | Salesforce Pro

MicroSourcing

Pasay

On-site

PHP 334,800 - 468,720

Full time

14 days+

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Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative (Non-Voice) for an onsite night shift at MOA Pasay. You will manage up to 3 live chat conversations, navigate multiple applications, and deliver accurate, high‑quality assistance to US-based customers.

Requirements include 1–2 years live chat experience, strong English, Salesforce experience with Cases and Live Chat, and reliable attendance. This full‑time role offers healthcare, competitive rewards, and opportunities for growth.

Qualifications

1–2 years of Live Chat support experience, preferably with a U.S.-based company.
Proficiency in English—written, verbal, and comprehension.
Salesforce experience, specifically with Cases and Live Chat modules.
Ability to multitask and work across multiple applications simultaneously to support customer requests.
Full-time, on-site position, Monday through Friday, following an 8-hour set schedule between 7:00 a.m.–6:00 p.m. EST.
Excellent attendance and reliability are required.
Must permanently reside within one hour's commute of the MicroSourcing Manila office.

Responsibilities

Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
Associate must live within one hour's commute to the MicroSourcing Manila office.