Warranty Advocate

MicroSourcing; Pasay; On-site; PHP 334,800 - 580,320; Full time

Benefits offered by this job

Healthcare on day one and dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay is seeking a Warranty Advocate for the night shift. This onsite role supports customers via Live Chat, handling up to three conversations simultaneously while delivering accurate, quick resolutions.

The ideal candidate has 1–2 years of Live Chat experience, strong English skills, Salesforce familiarity (Cases and Live Chat), and reliable attendance. You must reside within an hour's commute of the Manila office.

Qualifications

• 1–2 years of Live Chat support experience, preferably with a U.S.-based company.
• Proficiency in English — written, verbal, and comprehension.
• Salesforce experience, specifically with Cases and Live Chat modules.
• Ability to multitask and work across multiple applications simultaneously to support customer requests.

Responsibilities

• Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
• Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
• Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
• Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
• Associate must live within one hour's commute to the MicroSourcing Manila office.

Skills

Live Chat support

English proficiency

Multitasking

Customer service

Tools

Salesforce (Cases & Live Chat)

Job description

Position

Warranty Advocate

Shift and Work Setup

Onsite (MOA Pasay) | Night Shift

Benefits

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Responsibilities

• Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
• Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
• Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
• Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
• Associate must live within one hour's commute to the MicroSourcing Manila office.

Qualifications

• 1–2 years of Live Chat support experience, preferably with a U.S.-based company.
• Proficiency in English — written, verbal, and comprehension.
• Salesforce experience, specifically with Cases and Live Chat modules.
• Ability to multitask and work across multiple applications simultaneously to support customer requests.
• Full‑time, on‑site position, Monday through Friday, following an 8‑hour set schedule between 7:00 a.m.–6:00 p.m. EST.
• Excellent attendance and reliability are required.
• Must permanently reside within one hour's commute of the MicroSourcing Manila office.

Competencies / Personal Traits

• Strong written and verbal communication
• Conflict resolution and problem‑solving
• Data entry with strong attention to detail
• Empathy and strong customer service orientationSalesforce proficiency (Cases and LiveChat)
• Product knowledge; HVAC product knowledge is a plus

Performance Expectations

• Maintain excellent attendance with minimal tardiness or absences
• Demonstrate reliability and professionalism in daily operations
• Consistently deliver high-quality customer service while managing multiple requests

Terms & Conditions

• Terms & conditions apply

For more information, visit https://www.microsourcing.com/