Customer Service Representative (Non-Voice)

MicroSourcing; Pasay; On-site; PHP 334,800 - 468,720; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative (Non-Voice) for an onsite night shift at MOA Pasay. You will manage up to 3 live chat conversations, navigate multiple applications, and deliver accurate, high‑quality assistance to US-based customers.

Requirements include 1–2 years live chat experience, strong English, Salesforce experience with Cases and Live Chat, and reliable attendance. This full‑time role offers healthcare, competitive rewards, and opportunities for growth.

Qualifications

• 1–2 years of Live Chat support experience, preferably with a U.S.-based company.
• Proficiency in English—written, verbal, and comprehension.
• Salesforce experience, specifically with Cases and Live Chat modules.
• Ability to multitask and work across multiple applications simultaneously to support customer requests.
• Full-time, on-site position, Monday through Friday, following an 8-hour set schedule between 7:00 a.m.–6:00 p.m. EST.
• Excellent attendance and reliability are required.
• Must permanently reside within one hour's commute of the MicroSourcing Manila office.

Responsibilities

• Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
• Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
• Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
• Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
• Associate must live within one hour's commute to the MicroSourcing Manila office.

Skills

Strong written and verbal comms

English proficiency

Multitasking

Customer service orientation

Communication skills

Tools

Salesforce (Cases & Live Chat)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative (Non-Voice)

Work setup & shift: Onsite (MOA Pasay) | Night Shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

• Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
• Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
• Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
• Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
• Associate must live within one hour's commute to the MicroSourcing Manila office.

Qualifications Requirements

• 1–2 years of Live Chat support experience, preferably with a U.S‑based company.
• Proficiency in English—written, verbal, and comprehension.
• Salesforce experience, specifically with Cases and Live Chat modules.
• Ability to multitask and work across multiple applications simultaneously to support customer requests.
• Full‑time, on‑site position, Monday through Friday, following an 8‑hour set schedule between 7:00 a.m.–6:00 p.m. EST.
• Excellent attendance and reliability are required.
• Must permanently reside within one hour's commute of the MicroSourcing Manila office.

Competencies/Personal Traits Skills

• Strong written and verbal communication
• Conflict resolution and problem‑solving
• Data entry with strong attention to detail
• Empathy and strong customer service orientation
• Salesforce proficiency (Cases and Live Chat)
• Product knowledge; HVAC product knowledge is a plus

Performance Expectations

• Maintain excellent attendance with minimal tardiness or absences
• Demonstrate reliability and professionalism in daily operations
• Consistently deliver high-quality customer service while managing multiple requests

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply