Night-Shift Healthcare CSR – MOA Pasay

Gratitude Philippines; Manila; On-site; PHP 290,000 - 379,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative for our Healthcare BPO account based at MOA Pasay. This onsite role features a night-shift schedule, fixed weekends off, and start date in September 7, 2026. Ideal candidates have 1 year international voice experience and strong English communication.

Responsibilities include handling inbound healthcare inquiries, delivering accurate assistance, and maintaining customer interaction records while upholding company quality standards.

Qualifications

• Excellent English communication skills.
• Strong customer service and problem-solving skills.
• Comfortable handling healthcare-related customer concerns.

Responsibilities

• Handle inbound customer calls and healthcare-related inquiries.
• Provide accurate and professional assistance to customers.
• Resolve customer concerns efficiently and appropriately.
• Maintain accurate records of customer interactions.
• Follow company policies, procedures, and quality standards.
• Deliver a positive customer experience on every interaction.

Skills

English fluency

Customer service

Problem solving

Healthcare knowledge

Night shift

Onsite work

Education

2 years college

Job description

Gratitude Philippines is hiring a Customer Service Representative for our Healthcare BPO account based at MOA Pasay. This onsite role features a night-shift schedule, fixed weekends off, and start date in September 7, 2026. Ideal candidates have 1 year international voice experience and strong English communication.

Responsibilities include handling inbound healthcare inquiries, delivering accurate assistance, and maintaining customer interaction records while upholding company quality standards.