Night-Shift Live Chat Agent: HVAC & Salesforce Pro

MicroSourcing

Pasay

On-site

PHP 334,800 - 580,320

Full time

14 days+

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Benefits offered by this job

Healthcare on day one and dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Pasay is seeking a Warranty Advocate for the night shift. This onsite role supports customers via Live Chat, handling up to three conversations simultaneously while delivering accurate, quick resolutions.

The ideal candidate has 1–2 years of Live Chat experience, strong English skills, Salesforce familiarity (Cases and Live Chat), and reliable attendance. You must reside within an hour's commute of the Manila office.

Qualifications

1–2 years of Live Chat support experience, preferably with a U.S.-based company.
Proficiency in English — written, verbal, and comprehension.
Salesforce experience, specifically with Cases and Live Chat modules.
Ability to multitask and work across multiple applications simultaneously to support customer requests.

Responsibilities

Manage up to 3 concurrent Live Chat conversations while maintaining accuracy, speed, and exceptional customer service.
Multitask effectively, navigating and utilizing multiple applications simultaneously to fulfill customer requests.
Demonstrate reliability and consistent attendance; tardiness and unexcused absences will not be tolerated.
Provide prompt, high‑quality resolutions to customers in a fast‑paced environment.
Associate must live within one hour's commute to the MicroSourcing Manila office.