Night Shift Customer Support Specialist (Onsite)

MicroSourcing; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Collaborative environment

Career growth opportunities

Inclusive culture

Flexible work arrangements

Job summary

MicroSourcing in Eastwood, Quezon City, invites applications for a Customer Support Representative to work onsite on the night shift. This role blends client service with administrative duties to ensure smooth operations and excellent client experiences.

Responsibilities include handling inquiries via email, SMS, and calls; maintaining records; and supporting team coordination. The position offers healthcare day one, above-market pay, and clear pathways for growth within an inclusive team.

Qualifications

• 1 yr 7 mos–2 yrs 9 mos experience in customer service or business administration with managerial exposure.
• Proficient in CRM platforms like Salesforce, Stripe, and Zoom.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• A team player with a proactive attitude and strong work ethic.

Responsibilities

• Independently handle complex customer service cases and escalations.
• Oversee administrative workflows and team coordination.
• Supervise and mentor entry-level team members to meet performance standards.
• Participate in process improvement initiatives to enhance operational efficiency and customer experience.
• Collaborate with team members to ensure high-quality service delivery.
• Manage schedules, calendars, and appointments.
• Organize and maintain reports and documents.
• Assist with basic project management tasks and events.
• Demonstrate commitment to completing tasks on time and to a high standard.

Skills

Customer service orientation

Communication skills

Teamwork

Problem-solving

Tools

Salesforce

Stripe

Zoom

Job description

MicroSourcing in Eastwood, Quezon City, invites applications for a Customer Support Representative to work onsite on the night shift. This role blends client service with administrative duties to ensure smooth operations and excellent client experiences.

Responsibilities include handling inquiries via email, SMS, and calls; maintaining records; and supporting team coordination. The position offers healthcare day one, above-market pay, and clear pathways for growth within an inclusive team.