Chat Support Specialist (Onsite) – Day/Night Shifts & HMO

Fusion CX; Silang; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Full HMO coverage

Performance-based incentives

Job summary

A fast-growing customer experience company is looking for Chat Support Associates at their Silang site in the Philippines. This role involves assisting customers via chat, providing professional and accurate responses to inquiries. Candidates must have completed Senior High School and possess strong written communication skills in English. The position requires willingness for full-time onsite work, including day and night shifts. Join a team that prioritizes growth, empathy, and excellence while enjoying competitive compensation and benefits.

Qualifications

• Must have completed Senior High School.
• With or without BPO or customer service experience.
• Willing to work full-time onsite at our Silang, Cavite office.

Responsibilities

• Respond to customer inquiries via chat with professionalism and accuracy.
• Assist users with platform navigation, order status, refund requests, and issue resolution.
• Maintain service quality by meeting response time, tone, and accuracy benchmarks.

Skills

Strong written communication skills in English

Education

Senior High School

Job description

A fast-growing customer experience company is looking for Chat Support Associates at their Silang site in the Philippines. This role involves assisting customers via chat, providing professional and accurate responses to inquiries. Candidates must have completed Senior High School and possess strong written communication skills in English. The position requires willingness for full-time onsite work, including day and night shifts. Join a team that prioritizes growth, empathy, and excellence while enjoying competitive compensation and benefits.