Night-Shift Healthcare Team Leader (On-Call Ops)

clarkoutsourcing; Angeles; Vor Ort; PHP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

HMO with prescription coverage

SSS PhilHealth Pag-IBIG and 13th month

In-office swimming pool

CO Academy for growth

Travel opportunities to US/UK/Austrlia

CO Swag Bag

Zusammenfassung

Clark Outsourcing is seeking a Healthcare Team Leader to supervise on-call operations on-site in the Clark Pampanga area. The role requires coordinating staff, monitoring requests, and maintaining compliance with healthcare protocols while delivering high-quality service.

Ideal candidates have 2–3 years in a supervisory role within healthcare or related services, with strong leadership and CRM tool proficiency.

Qualifikationen

• Minimum 2–3 years of supervisory experience, preferably in healthcare or related service industry.
• Strong leadership and communication skills; able to manage teams effectively.
• Proficiency with CRM tools such as Zendesk, Salesforce, Zoho, Airtable and Monday.com.

Aufgaben

• Supervise and coordinate on-call staff to ensure coverage and timely response.
• Monitor incoming requests and escalate urgent matters as needed.
• Ensure compliance with healthcare protocols, policies and client requirements.
• Maintain records of on-call activities, incidents and resolutions.
• Serve as escalation point for staff and clients; provide guidance and support.
• Collaborate with client team to align on-call operations with service expectations.
• Utilize CRM tools to track workflows and document progress.
• Provide regular reports on on-call performance and operational metrics.

Kenntnisse

Team leadership

Supervisory experience

CRM tools

Tools

Zendesk

Salesforce

Zoho

Airtable

Monday.com

Jobbeschreibung

Clark Outsourcing is seeking a Healthcare Team Leader to supervise on-call operations on-site in the Clark Pampanga area. The role requires coordinating staff, monitoring requests, and maintaining compliance with healthcare protocols while delivering high-quality service.

Ideal candidates have 2–3 years in a supervisory role within healthcare or related services, with strong leadership and CRM tool proficiency.