Healthcare Team Lead

The Lead Tree - Clark Outsourcing; Pampanga; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

In-office swimming pool

CO Club gaming lounge

Scholarship programs

CO Academy for growth

Travel opportunities to US/UK/Austrlia

Wellness leave

Job summary

Clark Outsourcing is hiring a Healthcare Team Lead to supervise on-call staff, ensure timely responses, and uphold healthcare standards at Clark Pampanga. This on-site role requires coordinating with client teams and maintaining robust incident records.

You’ll leverage CRM tools like Zendesk, Salesforce, Zoho, Airtable, and Monday.com, while guiding a team with strong leadership and communication skills. This position offers growth within CO’s healthcare operations.

Qualifications

• 2–3 years in a supervisory role, healthcare or related service.
• Strong leadership and communication skills.
• Proficiency with CRM tools (Zendesk, Salesforce, Zoho, Airtable, Monday.com).

Responsibilities

• Supervise and coordinate on-call staff and ensure coverage.
• Monitor requests and escalate urgent matters.
• Ensure compliance with healthcare protocols.
• Maintain records of on-call activities and incidents.
• Serve as escalation point for staff and clients.
• Collaborate with client team to align operations.
• Use CRM to track workflows and report performance.

Skills

Leadership

Communication

On-call management

Team supervision

Tools

Zendesk

Salesforce

Zoho

Airtable

Monday.com

Job description

Position Title: Healthcare Team Lead

Work Set Up: On-Site

Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a dedicated Healthcare Team Lead to join our healthcare operations team, supporting an existing client. In this role, you will be responsible for supervising on-call operations, ensuring timely and effective responses, and maintaining high standards of service delivery within a healthcare environment.

What You’ll Do:

• Supervise and coordinate on-call staff, ensuring coverage and timely response to client needs

• Monitor and manage incoming requests, escalating urgent matters as needed

• Ensure compliance with healthcare protocols, policies, and client-specific requirements

• Maintain accurate records of on-call activities, incidents, and resolutions

• Serve as a point of escalation for staff and clients, providing guidance and support

• Collaborate with the client team to align on-call operations with service expectations

• Utilize CRM tools to track, document, and manage workflows efficiently

• Provide regular reports on on-call performance and operational metrics

What We’re Looking For:

• At least 2–3 years of experience in a supervisory role, preferably within healthcare or a related service industry

• Strong leadership and communication skills, with the ability to manage teams effectively

• Proficiency with CRM tools, including Zendesk, Salesforce, Zoho, Airtable, and Monday.com

• Ability to work on-call schedules, including flexibility for after-hours coverage as required

• Excellent problem-solving skills and the ability to remain calm under pressure

• Strong attention to detail and organizational skills

• Knowledge of healthcare operations or patient care standards is an advantage

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!