Night-Shift Scheduling Specialist - Healthcare Admin

clarkoutsourcing; Angeles; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO with prescription coverage

13th-month pay

SSS, PhilHealth, Pag-IBIG

Job summary

Clark Outsourcing in Clark Pampanga seeks a Scheduling Specialist to manage patient appointments, verify insurance, and coordinate with providers in a fast-paced healthcare setting. You’ll ensure accurate scheduling data, timely updates, and secure handling of confidential information.

The role requires 2–3 years in scheduling or healthcare admin, strong communication, and proficiency with Microsoft Office and EHR tools.

Qualifications

• Bachelor's degree or equivalent experience in healthcare administration, customer service, or a related field preferred.
• 2–3 years of experience in scheduling roles, healthcare administration, or customer service.
• Strong written and verbal communication skills for interacting with patients, providers, and internal staff.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with scheduling systems.

Responsibilities

• Serve as the first point of contact for patients, staff, and healthcare providers, offering prompt and professional support
• Help patients schedule, reschedule, and confirm appointments, ensuring accurate information is recorded
• Answer questions about appointments, services, insurance, and policies
• Resolve issues or complaints related to scheduling and provider availability
• Communicate clearly with patients and internal teams about any changes or updates
• Manage patient scheduling by ensuring appointments are aligned with patient preferences, staff availability, appropriate skill levels, and all case requirements
• Reschedule appointments with minimal disruption to patient care
• Track cancellations and no-shows, rescheduling as needed
• Ensure all appointments are accurately documented in the system
• Support providers in balancing appointments with other tasks
• Help patients understand their insurance coverage and gather required information
• Coordinate with the insurance team to verify coverage and obtain necessary authorizations
• Update patients on authorization status and next steps
• Accurately enter and update patient information in the system
• Maintain up-to-date patient records, including appointment history and insurance status
• Organize and manage documentation such as medical records and consent forms
• Work closely with admin staff, and providers to ensure a smooth workflow
• Collaborate across departments to ensure accurate processes for scheduling and insurance
• Follow HIPAA and privacy regulations in handling patient and employee information
• Keep all records and communications confidential and professional
• Collect feedback and suggest ways to improve scheduling, communication, and service
• Inform patients proactively about delays or changes to maintain transparency and trust

Skills

Strong communication

Attention to detail

Multitasking

HIPAA knowledge

Microsoft Office proficiency

EHR scheduling tools

Education

Bachelor's degree or equivalent in healthcare administration, customer service, or related field

Tools

Microsoft Office

EHR scheduling tools

Job description

Clark Outsourcing in Clark Pampanga seeks a Scheduling Specialist to manage patient appointments, verify insurance, and coordinate with providers in a fast-paced healthcare setting. You’ll ensure accurate scheduling data, timely updates, and secure handling of confidential information.

The role requires 2–3 years in scheduling or healthcare admin, strong communication, and proficiency with Microsoft Office and EHR tools.