Night Shift Healthcare Enrollment & Outreach Specialist

Infinit-O; Pasay; Presencial; PHP 320.000 - 520.000; Jornada completa

Descripción de la vacante

Infinit-O in Manila is seeking a lead customer service professional to manage outreach across calls, email, and community channels, guiding families through enrollment with clear program explanations.

The role emphasizes handling a high-volume workload (50-70 calls daily), leveraging Salesforce or similar CRM, and collaborating with marketing and onboarding to ensure a smooth transition for new families in a fast-paced BPO environment.

Formación

• Degree completion of any field accepted.
• Healthcare background preferred.
• Proven ability to handle 50-70 calls daily.
• Experience leading customer service teams at a senior level.
• Sales or account management experience is a plus.
• Hands-on experience with Salesforce or similar CRM.

Responsabilidades

• Reach out to prospective families and caregivers via calls, emails, and community channels.
• Explain program benefits, eligibility, and enrollment steps.
• Manage leads and applications in Salesforce CRM.
• Coordinate with marketing and onboarding teams for smooth transitions.
• Track outreach results, conversion rates, and engagement metrics.
• Maintain a high-volume call load of 50-70 calls daily.

Conocimientos

High-volume calling

Customer service leadership

Lead management (CS)

Salesforce CRM

Educación

Any degree completed

Herramientas

Salesforce

Descripción del empleo

Infinit-O in Manila is seeking a lead customer service professional to manage outreach across calls, email, and community channels, guiding families through enrollment with clear program explanations.

The role emphasizes handling a high-volume workload (50-70 calls daily), leveraging Salesforce or similar CRM, and collaborating with marketing and onboarding to ensure a smooth transition for new families in a fast-paced BPO environment.