Care Advocate Representative

Infinit-O; Pasay; Remote; PHP 391,000 - 614,000; Full time

Job summary

Infinit-O in Pasay City, Philippines is seeking an Admissions Counselor to support BPO sales initiatives. You will manage inbound leads, follow up with prospects, and drive movement through the admissions process using a client-focused approach.

The role requires 1–3 years in BPO sales, strong communication, and the ability to work remotely. Salesforce experience is a plus, and healthcare sales background is preferred but not required.

Qualifications

• 1 to 3 years of BPO experience in a sales account.
• Strong ability to creatively problem-solve quickly.
• Conversion (sales) minded with a sense of urgency.
• Healthcare sales background preferred; not required.
• Ability to manage process, contain crisis, and work with a system with many moving parts.
• Skilled at authentic compassionate communication and an ability to instill motivation in a potential client.
• Ability to work remotely.

Responsibilities

• Manage inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website.
• Following up with potential clients with pre-determined outbound communication.
• Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options.
• Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals.
• Determine the viability of the lead as a potential client for programming.
• Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable.
• Coordinate with appropriate Admissions Counselors for follow up and next steps.
• Enhance viability of early stage leads and generate increased conversion to inquiry.

Skills

BPO experience

Sales oriented

Problem solving

Communication skills

Remote work capability

Tools

Salesforce

Job description

Pasay City, Philippines | Posted on 08/25/2026

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

About Infinit-O:

As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

Specific Duties and Responsibilities

• Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website
• Following up with potential clients with pre-determined outbound communication
• Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options
• Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals
• Determine the viability of the lead as a potential client for programming
• Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable
• Coordinate with appropriate Admissions Counselors for follow up and next steps
• Enhance viability of early stage leads and generate increased conversion to inquiry

Requirements

• 1 to 3 years of BPO experience in a Sales account
• Strong ability to creatively problem-solve quickly
• Conversion (sales) minded with an ability to work with a sense of urgency
• Healthcare sales background preferred; not required
• Ability to manage process, contain crisis, and work with a system with many moving parts
• Skilled at authentic compassionate communication and an ability to instill motivation in a potential client.
• Ability to work remotely

Qualifications

• Excellent interpersonal, customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team.
• Detail oriented, highly accurate and productive.