Hybrid Healthcare Client Support Specialist

Infinit-O; Pasay; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Incentives available

Hybrid onsite 2–4 days/month

Job summary

Infinit-O seeks a healthcare customer service specialist in the Philippines to support client communications, scheduling, and patient portal tasks. You will handle 30–40 calls per day, write clear emails, and document interactions while maintaining HIPAA privacy.

The role is hybrid, with 2–4 onsite days monthly at Maax Building, MOA Pasay. Day 1 HMO coverage and incentives are offered to help you thrive in a patient-focused environment.

Qualifications

• Experience: 1–3 years in health care industry handling voice accounts (at least 30-40 calls/day).
• Excellent English communication skills.
• Familiar with HIPAA privacy and basic compliance.

Responsibilities

• Provide timely, professional support via phone, email, Teams, and shared mailboxes; reply to messages, return voicemails, and close the loop with clients and providers.
• Write clear, empathetic emails; document all interactions.
• De-escalate and direct conversations with clients; route to appropriate resources.
• Uphold privacy standards and keep PHI secure in compliance with HIPAA; obtain and verify ROIs as needed.
• Schedule, cancel, and reschedule appointments according to policies and directory.
• Verify demographics, insurance and payment details at scheduling time.
• Monitor provider calendars for accuracy and flag out-of-sync scheduling resources.
• Support provider and client communications related to schedule changes and no-show policies.
• Assist clients with patient portal access and telehealth basics; provide step-by-step instructions.
• Follow SOPs for scheduling and messaging; identify process gaps for improvements.

Skills

Excellent English communication

Job description

Infinit-O seeks a healthcare customer service specialist in the Philippines to support client communications, scheduling, and patient portal tasks. You will handle 30–40 calls per day, write clear emails, and document interactions while maintaining HIPAA privacy.

The role is hybrid, with 2–4 onsite days monthly at Maax Building, MOA Pasay. Day 1 HMO coverage and incentives are offered to help you thrive in a patient-focused environment.