CSR- Healthcare Sales & Enrollment Specialist - ( Night Shift - Hybrid)

Infinit-O; Pasay; On-site; PHP 320,000 - 520,000; Full time

Job summary

Infinit-O in Manila is seeking a lead customer service professional to manage outreach across calls, email, and community channels, guiding families through enrollment with clear program explanations.

The role emphasizes handling a high-volume workload (50-70 calls daily), leveraging Salesforce or similar CRM, and collaborating with marketing and onboarding to ensure a smooth transition for new families in a fast-paced BPO environment.

Qualifications

• Degree completion of any field accepted.
• Healthcare background preferred.
• Proven ability to handle 50-70 calls daily.
• Experience leading customer service teams at a senior level.
• Sales or account management experience is a plus.
• Hands-on experience with Salesforce or similar CRM.

Responsibilities

• Reach out to prospective families and caregivers via calls, emails, and community channels.
• Explain program benefits, eligibility, and enrollment steps.
• Manage leads and applications in Salesforce CRM.
• Coordinate with marketing and onboarding teams for smooth transitions.
• Track outreach results, conversion rates, and engagement metrics.
• Maintain a high-volume call load of 50-70 calls daily.

Skills

High-volume calling

Customer service leadership

Lead management (CS)

Salesforce CRM

Education

Any degree completed

Tools

Salesforce

Job description

About the role

This role leads outreach across calls, email, and community channels, explains the program clearly, and moves interested families through to enrollment.

Key responsibilities

• Reach out to prospective families and caregivers through calls, emails, and community channels.
• Explain program benefits, eligibility, and next steps for enrollment.
• Manage leads and applications within a CRM - Salesforce.
• Coordinate with marketing and onboarding teams to ensure a smooth transition for new families.
• Track outreach results, conversion rates, and engagement data.
• Sustain a high-volume call load of 50-70 calls daily.

About you

• Open to candidates with any completed degree.
• A background in healthcare is preferred.
• Proven ability to comfortably manage a high volume of inbound and outbound calls (50-70 calls daily).
• Demonstrated experience operating at a lead or senior level within customer service functions.
• Prior experience in sales or account management is considered a key advantage.
• Practical, hands-on experience utilizing Salesforce or a comparable CRM platform.

About us

As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.