Night-Shift Healthcare Customer Service Agent (Cebu)

Cognizant; Cebu City; Hybrid; PHP 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Career growth opportunities

Comprehensive training

Zusammenfassung

Cognizant in Cebu is seeking a customer service professional to support healthcare-related inquiries. You'll handle inbound calls and deliver accurate information on benefits, coverage, and accounts while adhering to company guidelines.

This role requires at least 6 months in BPO, a senior high school diploma or 2nd year college, and a willingness to work night shifts in a hybrid setup in Cebu.

Qualifikationen

• At least Senior High School Graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Amenable to work on a night shift schedule.
• Must be based in Cebu and amenable to a hybrid work arrangement.

Aufgaben

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Kenntnisse

Night shift

BPO experience

Customer service

Healthcare knowledge

Based in Cebu

Ausbildung

Senior High School Graduate

2nd year college completed

Jobbeschreibung

Cognizant in Cebu is seeking a customer service professional to support healthcare-related inquiries. You'll handle inbound calls and deliver accurate information on benefits, coverage, and accounts while adhering to company guidelines.

This role requires at least 6 months in BPO, a senior high school diploma or 2nd year college, and a willingness to work night shifts in a hybrid setup in Cebu.