Customer Support Representative Healthcare Account

Cognizant; Cebu City; Hybrid; PHP 179,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Career growth

Training

Team support

Job summary

Cognizant in Cebu City, Philippines, invites applicants for a healthcare customer service role. You will handle inbound calls, provide information on benefits, coverage, and account concerns, and document interactions in our systems.

The position requires at least 6 months BPO experience, English proficiency, night shift availability, and a hybrid work arrangement in Cebu. We offer training and opportunities to grow within a global tech services leader.

Qualifications

• High school diploma or currently in college.
• At least 6 months of BPO experience.
• Strong English communication.
• Willing to work night shift and hybrid in Cebu.

Responsibilities

• Handle inbound customer service calls for healthcare inquiries.
• Provide information on benefits, coverage, and accounts.
• Document interactions and update records accurately.
• Follow processes and collaborate with internal teams to resolve issues.

Skills

Strong English communication

Education

Senior High School Graduate

2nd year college

Job description

Job Description:

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Strong English communication skills
• Amenable to work on a night shift schedule
• Must be based in Cebu and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry