Customer Support Representative | Healthcare Account

Cognizant; Cebu City; Hybrid; PHP 110,000 - 165,000; Full time

Job summary

Cognizant is seeking a frontline Customer Service Associate in Cebu City to handle inbound healthcare-related inquiries, provide accurate information on benefits and coverage, and assist members with account concerns. You will document interactions in company systems, follow compliance guidelines, and collaborate with internal teams to resolve issues while delivering high-quality service on a night-shift, hybrid-work schedule.

No prior healthcare experience?

Qualifications

• Senior High School graduate or 2nd year college completed.
• At least 6 months of BPO experience.
• Amenable to night shift schedule.
• Based in Cebu and amenable to a hybrid work arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

Customer service

Night shift

Communication

Problem solving

Education

Senior High School or 2nd year college

Tools

CRM software

Healthcare systems

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Amenable to work on a night shift schedule
• Must be based in Cebu and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry