Healthcare Customer Service Representative

Cognizant; Cebu City; Hybrid; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Comprehensive training

Job summary

Cognizant in Cebu is seeking a customer service professional to support healthcare-related inquiries. You'll handle inbound calls and deliver accurate information on benefits, coverage, and accounts while adhering to company guidelines.

This role requires at least 6 months in BPO, a senior high school diploma or 2nd year college, and a willingness to work night shifts in a hybrid setup in Cebu.

Qualifications

• At least Senior High School Graduate or completed 2nd year college.
• At least 6 months of BPO experience.
• Amenable to work on a night shift schedule.
• Must be based in Cebu and amenable to a hybrid work arrangement.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

Night shift

BPO experience

Customer service

Healthcare knowledge

Based in Cebu

Education

Senior High School Graduate

2nd year college completed

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

Minimum Qualifications

• At least Senior High School Graduate or completed 2nd year college
• At least 6 months of BPO experience
• Amenable to work on a night shift schedule
• Must be based in Cebu and amenable to a hybrid work arrangement

Preferred Qualifications

• Background in Healthcare Insurance or Healthcare-related customer service
• Experience handling voice customer support accounts
• Why Join Us?
• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry