Healthcare BPO Night-Shift Support Specialist (Hybrid)

Cognizant; Lapu-Lapu; Hybrid; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Supportive environment

Comprehensive training

Exciting opportunities

Job summary

Cognizant is hiring for a healthcare customer service role in Dumaguete with hybrid work options. The candidate will handle inbound calls, provide benefit information, and resolve issues while ensuring data accuracy in company systems.

Night shift availability and at least a senior high school education (or 2nd year college) are required, with BPO experience preferred. Opportunities for training and career growth are highlighted in the posting.

Qualifications

• Must have BPO exposure is beneficial
• Night shift availability required
• Based in Dumaguete with hybrid work arrangement

Responsibilities

• Handle inbound customer service calls and assist members with healthcare inquiries.
• Provide accurate information regarding benefits, coverage, services, and account concerns.
• Resolve customer issues while maintaining high service quality.
• Document interactions and update records in company systems.
• Follow processes, compliance requirements, and guidelines.
• Collaborate with internal teams to ensure timely resolution of concerns.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Senior High School / 2nd year college

Job description

Cognizant is hiring for a healthcare customer service role in Dumaguete with hybrid work options. The candidate will handle inbound calls, provide benefit information, and resolve issues while ensuring data accuracy in company systems.

Night shift availability and at least a senior high school education (or 2nd year college) are required, with BPO experience preferred. Opportunities for training and career growth are highlighted in the posting.