Night-Shift Healthcare Support Specialist (Hybrid)

Cognizant; Cebu City; Híbrido; PHP 110.000 - 165.000; Jornada completa

Descripción de la vacante

Cognizant is seeking a frontline Customer Service Associate in Cebu City to handle inbound healthcare-related inquiries, provide accurate information on benefits and coverage, and assist members with account concerns. You will document interactions in company systems, follow compliance guidelines, and collaborate with internal teams to resolve issues while delivering high-quality service on a night-shift, hybrid-work schedule.

No prior healthcare experience?

Formación

• Senior High School graduate or 2nd year college completed.
• At least 6 months of BPO experience.
• Amenable to night shift schedule.
• Based in Cebu and amenable to a hybrid work arrangement.

Responsabilidades

• Handle inbound customer service calls and assist members with healthcare-related inquiries.
• Provide accurate information regarding benefits, coverage, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining high service quality standards.
• Document customer interactions and update records accurately in company systems.
• Follow established processes, compliance requirements, and customer service guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Conocimientos

Customer service

Night shift

Communication

Problem solving

Educación

Senior High School or 2nd year college

Herramientas

CRM software

Healthcare systems

Descripción del empleo

Cognizant is seeking a frontline Customer Service Associate in Cebu City to handle inbound healthcare-related inquiries, provide accurate information on benefits and coverage, and assist members with account concerns. You will document interactions in company systems, follow compliance guidelines, and collaborate with internal teams to resolve issues while delivering high-quality service on a night-shift, hybrid-work schedule.

No prior healthcare experience?