Healthcare Billing Customer Service Representative

Staff Outsourcing Solutions; Cebu City; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

HMO and health insurance

Night differential

Holiday premium pay

Job summary

Staff Outsourcing Solutions in Cebu City, Philippines, is seeking a Healthcare Billing Customer Service Representative for night shift, onsite in Cebu Business Park. You will handle inbound/outbound calls about patient accounts for a US healthcare billing partner, explaining balances clearly and documenting calls in the CRM.

We value accuracy, empathy, and HIPAA compliance; a minimum of 1 year of healthcare billing voice experience is preferred.

Qualifications

• At least 1 year of voice customer service experience in healthcare billing.
• Clear spoken English for US patients and professional written notes.
• Ability to explain complex billing in simple terms.
• Attention to detail and accuracy.
• HIPAA knowledge and patient confidentiality.

Responsibilities

• Handle inbound and outbound calls about patient accounts and medical bills.
• Help patients with questions about balances, statements, and account details.
• Address billing concerns with empathy and professionalism.
• Document patient interactions and account updates in the CRM.
• Keep patient information confidential per HIPAA.
• Follow established procedures to ensure accuracy.

Skills

Voice support

Healthcare billing

English communication

HIPAA compliance

CRM notes

Phone systems

Tools

Five9

Genesys

Avaya

MS Office

Google Workspace

CRM

Job description

Healthcare Billing Customer Service Representative (Night Shift, Onsite Cebu). One opening.

Salary package: competitive, discussed at the interview.

A Healthcare Billing Customer Service Representative is the voice patients hear when they call about a medical bill. On a dedicated team in Cebu that supports a United States healthcare billing company, you take inbound and outbound calls about patient accounts and medical bills, explain balances and statements in plain words, and document every call accurately. Night shift aligned to United States business hours, onsite in Cebu Business Park, Monday to Friday.

What success looks like

Twelve months in, patients end your calls understanding their bill and what happens next. Your explanations are clear the first time, your account notes are complete and accurate, you stay calm and kind with an upset caller, and you protect patient information on every call, so the team lead can trust your accounts without a second check.

What you will do

• Handle inbound and outbound calls about patient accounts and medical bills.

• Help patients with questions and concerns about their outstanding balances, billing statements and account details.

• Address billing concerns with empathy and professionalism, including with upset callers.

• Document patient interactions and account updates accurately in account notes or the CRM.

• Keep patient and account information confidential, in line with HIPAA.

• Follow established procedures so every patient account is handled accurately.

What we are looking for

• At least 1 year of voice customer service experience in healthcare billing (medical billing, patient billing or patient accounts receivable). Back-office or non-voice experience does not count toward this.

• Clear spoken English that US patients understand easily on the phone (advanced level preferred, upper-intermediate at least), and clear, professional written English for account notes.

• Comfortable explaining complex billing information to patients in simple, easy-to-understand terms.

• Strong attention to detail and accuracy.

• Professional, patient and empathetic when handling patient concerns.

• An understanding of HIPAA and patient confidentiality.

• Hands-on with phone or softphone systems for inbound and outbound calls (Five9, Genesys, Avaya or similar), basic MS Office (Excel and Outlook) and Google Workspace, and typing account notes in a CRM.

• Able to work independently and follow established processes.

• Living in Cebu and available onsite in Cebu Business Park on the night shift (US hours).

Nice to have: experience in medical billing, patient billing and collections, patient accounts receivable, healthcare customer service, revenue cycle management (RCM) or a healthcare BPO voice account; healthcare billing or practice management systems (Epic, Cerner, athenahealth, eClinicalWorks, Meditech, NextGen or similar); payment processing (credit card, ACH, payment plan setup); clearinghouse or insurance eligibility tools (Availity, Waystar); ticketing tools (ServiceNow, Jira, Zendesk).

Who does well here

The people who do well on this team listen first, explain simply, and stay calm and kind when a caller is worried about money. They are exact with account notes, because a small error costs a patient and the team time. They protect patient information without being reminded, follow the procedure even when a shortcut is tempting, and ask when something is unclear rather than guessing. They build a career in one place, and they show up for every shift on time.

What you get

A competitive salary package with salary appraisals; HMO and health insurance; night differential and holiday premium pay; service incentive leave upon regularization; a Monday to Friday schedule with weekends off; stable full-time employment as a direct hire, with real opportunity and growth; and a healthy work environment with employee engagement activities.

About Staff Outsourcing Solutions

We build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.