Night-Shift EMR Support Specialist — Philippines

The Back Room Limited; Angeles; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

The Back Room Limited is seeking a Customer Service Technician for its 24/7 support team, working an overnight shift in the Philippines. You will be the first point of contact for home health and hospice users of our EMR software, handling inquiries, troubleshooting, and delivering clear, professional English communications.

Responsibilities include assisting customers via phone, email, and chat, documenting interactions, and escalating complex cases while following HIPAA and data privacy

Qualifications

• Fluent English communication, written and verbal.
• 1+ years customer service or BPO exposure preferred.
• Able to work overnight shift (11 PM–8 AM PST).
• Must adapt communication to various customer levels and maintain professionalism.

Responsibilities

• Provide responsive support to customers via phone, email, and chat.
• Explain software features, workflows, and best practices.
• Troubleshoot routine issues and guide to solutions.
• Document interactions in the support ticketing system.
• Escalate complex issues to specialized teams.
• Maintain HIPAA/data privacy compliance in records.

Skills

Fluent English

Customer service

Overnight shift capable

Strong problem solving

Attention to detail

Communication skills

Ticketing systems

Tools

Ticketing systems

Job description

The Back Room Limited is seeking a Customer Service Technician for its 24/7 support team, working an overnight shift in the Philippines. You will be the first point of contact for home health and hospice users of our EMR software, handling inquiries, troubleshooting, and delivering clear, professional English communications.

Responsibilities include assisting customers via phone, email, and chat, documenting interactions, and escalating complex cases while following HIPAA and data privacy