Customer Service Representative

The Back Room Offshoring Inc.; Angeles; Hybrid; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Referral bonus PHP 8,000 via GCash

Job summary

The Back Room Limited is seeking a Customer Service Account Liaison for an overnight shift in the Philippines. You will act as the primary contact for assigned customer accounts, coordinating with internal teams to ensure timely resolution and high customer satisfaction.

Ideal candidates have fluent English, strong organizational skills, and the ability to manage multiple accounts while maintaining professional communication. Hybrid work setup with Makati office options.

Qualifications

• Fluent English with professional communication.
• Willingness to work overnight shift (11 PM–8 AM PST).
• Strong organizational and time-management skills.
• Ability to manage multiple accounts simultaneously.
• Reliable internet and quiet home workspace.
• Basic computer skills and quick learner.
• Attention to detail in documentation.

Responsibilities

• Serve as the primary contact and account representative for assigned customer accounts.
• Communicate with customers via phone, email, and chat to understand concerns and relay information.
• Route customer inquiries and issues to appropriate internal departments (support, billing, training, development).
• Relay feedback, questions, and requests between customers and internal teams.
• Track and document all customer interactions and account activities in our CRM system.
• Follow up with customers on open issues and provide status updates.
• Identify and elevate urgent or high-priority customer needs.

Skills

Fluent English

Overnight shift willingness

Organizational skills

Time management

Multitasking

Strong communication

Tools

CRM systems

Job description

About The Back Room

We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate currency, and we treat it like it.

About the Client

The client is a leading Electronic Medical Record (EMR) platform purpose-built for home health and hospice organizations. Our software helps thousands of healthcare providers deliver quality patient care while streamlining operations and compliance. We are committed to providing excellent customer service and support.

The Role

We are seeking a Customer Service Account Liaison to join our operations team. In this overnight shift role (11 PM – 8 AM PST / Philippines Time), you will serve as the primary point of contact and spokesperson for assigned customer accounts. You will act as a bridge between our customers and internal departments— including accounting, customer support, training, and product development—ensuring seamless communication, timely issue resolution, and customer satisfaction

What You'll Do

• Serve as the primary contact and account representative for assigned customer account
• Communicate with customers via phone, email, and chat to understand concerns and relay information
• Route customer inquiries and issues to appropriate internal departments (support, billing, training, development)
• Relay feedback, questions, and requests between customers and internal teams
• Track and document all customer interactions and account activities in our CRM system
• Follow up with customers on open issues and provide status updates
• Identify and elevate urgent or high-priority customer needs
• Maintain professional, courteous communication at all times

What We're Looking For

• Fluent English speaker with clear, professional communication skills (written and verbal)
• Ability to work overnight shift consistently (11 PM – 8 AM PST)
• Strong organizational and time management skills
• Ability to multitask and manage multiple accounts simultaneously
• Reliable internet connection and quiet workspace at home
• Basic computer skills and ability to learn new systems quickly
• Attention to detail and accuracy in documentation and communication

Nice to Have

• Customer service or account coordination experience
• Experience with CRM systems or account management tools
• Familiarity with healthcare industry or healthcare software (a plus)
• Experience coordinating between multiple departments or team

Work Set-up: Hybrid

Onsite Location: Makati Office

Work Schedule: 11 PM – 8 AM PST

This role is open to Philippine citizens currently based in the Philippines.

Know someone great for this role? Refer them here and earn up to PHP 8,000 via GCash for every successful hire.