Night-Shift Email & Chat Support Specialist — On-site Growth

Select VoiceCom; Cebu City; Presencial; PHP 180.000 - 300.000; Jornada completa

Descripción de la vacante

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound and outbound subscription calls via chat and email. The role emphasizes clear written communication and timely responses.

Applicants should have at least 1 year of email or chat support experience and will address billing concerns, resolve disputes, and uphold SOPs and KPIs. This on-site role offers night shifts and a team-driven environment with clear opportunities for career growth.

Formación

• 1+ year experience in email or chat support.
• Strong written communication for concise interactions.

Responsabilidades

• Handle inbound/outbound subscription calls via chat and email.
• Address billing concerns and resolve disputes.
• Maintain performance against SOPs and KPIs.

Conocimientos

Strong written communication

Email/Chat support experience

Descripción del empleo

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound and outbound subscription calls via chat and email. The role emphasizes clear written communication and timely responses.

Applicants should have at least 1 year of email or chat support experience and will address billing concerns, resolve disputes, and uphold SOPs and KPIs. This on-site role offers night shifts and a team-driven environment with clear opportunities for career growth.