Subscription Care & Retention Specialist | Night Shift

Select Voice; Cebu City; In loco; PHP 240.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental coverage

Life insurance

Weekly in-house massage

Referral bonus

Career development

Service incentive leave

Annual salary increase

Team outings

Coffee & beverages

Sleeping lounge & canteen

Cebu IT Park location

Descrizione del lavoro

Select VoiceCom, a US-Australian-owned call center expanding to Cebu IT Park, seeks night-shift customer support for a newspaper subscription service in the Philippines. You will answer inquiries, handle billing concerns, retain subscribers, and resolve disputes.

On-site in Cebu, you'll join a dynamic team with competitive benefits and opportunities for career development. We value integrity, excellent service, and a customer-first mindset, with weekend shifts and a collaborative, family-like

Competenze

• Minimum 1 year combined customer service and retention experience.
• Experience in subscription services is a plus.
• Flexible to handle both customer service and retention calls.
• Near-native English speaking with minimal accent.
• Must follow SOPs, KPIs and multitask efficiently.
• High degree of professionalism and integrity; team player.
• Understanding of American consumer mentality is a plus.
• Willing to work on-site, weekend shifts, and night schedule.

Mansioni

• Answer inquiries regarding subscriptions with no selling involved.
• Attend to billing concerns and resolve billing disputes.
• Retain subscriptions and minimize churn.
• Maintain adherence to SOPs and KPIs while multitasking.

Conoscenze

Customer service

Retention

Upselling

English fluency

Multitasking

Team player

Ethics

Descrizione del lavoro

Select VoiceCom, a US-Australian-owned call center expanding to Cebu IT Park, seeks night-shift customer support for a newspaper subscription service in the Philippines. You will answer inquiries, handle billing concerns, retain subscribers, and resolve disputes.

On-site in Cebu, you'll join a dynamic team with competitive benefits and opportunities for career development. We value integrity, excellent service, and a customer-first mindset, with weekend shifts and a collaborative, family-like