Night-Shift Email & Chat Support Agent (Subscriptions)

SVCPH Inc.; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Free weekly in-house massage

Referral bonuses

Career development

Service incentive leave

Annual salary increase

Team outings

Free coffee and hot chocolate

Cebu IT Park office

Job summary

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.

Qualifications

• Requires at least 1 year of email and/or chat support experience in customer service or tech support.
• Strong written communication for clear text-based interactions, including de-escalation.
• Adheres to email SOPs and KPIs for response times and availability.
• Typing speed of at least 45 WPM.
• Experience with subscription services is a plus.
• Professional ethics, integrity, and team orientation are essential.
• Solid computer skills across Windows/Mac environments.
• Strong administrative capabilities.
• Understanding of American consumer mindset is a plus.
• Energetic, confident, and engaging personality.
• Willing to work nights and weekends.
• Willing to work on-site.

Responsibilities

• Answer subscription inquiries via chat and email.
• Attend to billing concerns.
• Resolve billing disputes.

Skills

Chat & email support

Written communication

De-escalation

Typing 45 WPM

Subscription service experience

Windows/mac skills

Administrative skills

American customers mindset

Team player

Night shift

On-site

Tools

Windows

Mac

Email tooling

Job description

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions.

You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.