Night-Shift Email & Chat Support Agent (Subscriptions)

Select VoiceCom; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound and outbound subscription calls via chat and email. The role emphasizes clear written communication and timely responses.

Applicants should have at least 1 year of email or chat support experience and will address billing concerns, resolve disputes, and uphold SOPs and KPIs. This on-site role offers night shifts and a team-driven environment with clear opportunities for career growth.

Qualifications

• 1+ year experience in email or chat support.
• Strong written communication for concise interactions.

Responsibilities

• Handle inbound/outbound subscription calls via chat and email.
• Address billing concerns and resolve disputes.
• Maintain performance against SOPs and KPIs.

Skills

Strong written communication

Email/Chat support experience

Job description

Select VoiceCom in Cebu City is seeking a Customer Support Agent to handle inbound/outbound subscription calls via chat and email. The role requires at least 1 year of email or chat support experience and strong written communication for concise interactions. You will address billing concerns, resolve disputes, and maintain performance against SOPs and KPIs. This on-site position offers night shifts and a team-driven environment with career growth opportunities.