Night-Shift Customer Support Associate (Onsite)

MicroSourcing; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Job summary

MicroSourcing is hiring a Customer Support Associate for onsite work in Eastwood, Quezon City. Night shift is required. The role involves handling inquiries via multiple channels, providing product information, and resolving issues with accuracy and professionalism.

You will maintain records, coordinate with the team, and assist with administrative tasks and light project work, ensuring timely completion and high-quality service.

Qualifications

• At least 1 year in customer service.
• Strong verbal and written English.
• Knowledge of Zoom and basic computer literacy (preferred).
• Able to report onsite as needed.
• Open to undergraduates or senior high school students.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, inbound/outbound calls.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries or escalate as needed.
• Maintain accurate records of interactions and transactions.
• Collaborate with team for high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams.
• Organize and maintain reports, records, and essential documents.
• Support team coordination through administrative logistics/tasks.
• Assist with basic project management tasks and event planning.
• Demonstrate commitment to timely and accurate task completion.

Skills

Customer service

English communication

Team collaboration

Organizational skills

Decision making

Proactive

Night shift adaptability

Onsite work

Tools

Zoom

Job description

MicroSourcing is hiring a Customer Support Associate for onsite work in Eastwood, Quezon City. Night shift is required. The role involves handling inquiries via multiple channels, providing product information, and resolving issues with accuracy and professionalism.

You will maintain records, coordinate with the team, and assist with administrative tasks and light project work, ensuring timely completion and high-quality service.