Night-Shift Customer Support Associate (Onsite)

MicroSourcing; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Job summary

MicroSourcing is hiring a Customer Support Associate for onsite work in Eastwood, Quezon City. Night shift is required. The role involves handling inquiries via multiple channels, providing product information, and resolving issues with accuracy and professionalism.

You will maintain records, coordinate with the team, and assist with administrative tasks and light project work, ensuring timely completion and high-quality service.

Qualifications

• At least 1 year in customer service.
• Strong verbal and written English.
• Knowledge of Zoom and basic computer literacy (preferred).
• Able to report onsite as needed.
• Open to undergraduates or senior high school students.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, inbound/outbound calls.
• Provide accurate information about products, services, and policies.
• Address and resolve inquiries or escalate as needed.
• Maintain accurate records of interactions and transactions.
• Collaborate with team for high-quality service delivery.
• Manage schedules, calendars, and appointments for internal teams.
• Organize and maintain reports, records, and essential documents.
• Support team coordination through administrative logistics/tasks.
• Assist with basic project management tasks and event planning.
• Demonstrate commitment to timely and accurate task completion.

Skills

Customer service

English communication

Team collaboration

Organizational skills

Decision making

Proactive

Night shift adaptability

Onsite work

Tools

Zoom

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Associate

Location: Eastwood, Quezon City

Work setup & shift: Onsite | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

As a Customer Support Associate, You Will

Customer Service

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or escalate them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.
  
  

Business Administration

• Manage schedules, calendars, and appointments for internal teams or management.
• Organize and maintain reports, records, and essential documents.
• Support team coordination by managing administrative logistics/tasks.
• Assist with basic project management tasks, event planning, and other business-related needs.
• Demonstrate commitment to completing tasks on time, accurately, and to a high standard
  
  

What You Need

Non-negotiables

• At least a year of experience within the customer service industry
• Strong verbal and written communication skills in English
• Preferred but not required: Knowledge of Zoom and basic computer literacy
• Ability to report onsite as needed
• Capability to make sound decisions in urgent situations
• Open to college undergraduates and senior high school students
• Reliable, highly responsive, and confident
• Proactive, and able to respond promptly
• Strong organisational and decision-making abilities
• Ability to work in a team environment and support Coaches effectively
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply