Night-Shift Customer Service & Admin Lead

MicroSourcing; Quezon City; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Healthcare on day one and dependents

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Inclusive culture

Job summary

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service/Business Administrator (CS/BA) for a night shift onsite role. The position blends customer support with administrative duties to ensure smooth operations and a stellar client experience.

You will handle inquiries, document interactions, schedule activities, and support project needs while mentoring junior teammates as applicable. A team player with strong work ethic and English communication is essential.

Qualifications

• 1 year 7 months to 2 years 9 months experience in customer service or business administration, with exposure to managerial or leadership responsibilities.
• Proficiency in CRM platforms like Salesforce, Stripe, and Zoom.
• Proven ability to manage multiple responsibilities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• A team player with a proactive attitude and strong work ethic.

Responsibilities

• Respond promptly to customer inquiries through various channels (email, SMS, inbound and outbound phone calls).
• Provide accurate information about products, services, and company policies.
• Address and resolve customer inquiries and complaints or elevate them when necessary.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.

Skills

Customer service

Admin tasks

Leadership potential

Team player

Tools

Salesforce

Stripe

Zoom

Job description

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service/Business Administrator (CS/BA) for a night shift onsite role. The position blends customer support with administrative duties to ensure smooth operations and a stellar client experience.

You will handle inquiries, document interactions, schedule activities, and support project needs while mentoring junior teammates as applicable. A team player with strong work ethic and English communication is essential.