Night-Shift Zoom Support Pro - Growth & Benefits

MicroSourcing; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare from day one

Paid time off

Group life insurance

Performance bonuses

Collaborative environment

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Zoom Support Representative for an onsite night-shift role in Eastwood, Quezon City. You will handle customer inquiries across email, SMS, and phone, delivering accurate product and policy information while resolving issues to ensure a high-quality service experience.

Applicants should have at least 1 year of customer service experience. The role offers competitive rewards, healthcare coverage from day one, paid time-off with cash conversion, group

Qualifications

• At least 1 year of experience in customer service.

Responsibilities

• Respond promptly to customer inquiries via email, SMS, and calls.
• Provide accurate information about products, services, and company policies.
• Resolve customer inquiries and complaints or escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure high-quality service delivery.

Skills

Customer service

Communication skills

Job description

MicroSourcing in the Philippines is seeking a Zoom Support Representative for an onsite night-shift role in Eastwood, Quezon City. You will handle customer inquiries across email, SMS, and phone, delivering accurate product and policy information while resolving issues to ensure a high-quality service experience.

Applicants should have at least 1 year of customer service experience. The role offers competitive rewards, healthcare coverage from day one, paid time-off with cash conversion, group