Night-Shift Customer Advocate – Insurance & Claims

Accenture; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Accenture is seeking a Customer Service Associate in the Philippines for a Return to Office setup at Gateway Tower 2. The role requires handling calls, emails, and faxes for Life and Disability Insurance lines, with a focus on enrollment support, web support, and accurate information delivery.

Night shift and weekend rest days are part of the project schedule. Applicants must have at least 1 year of BPO experience (6 months in contact center) and a B2 voice proficiency.

Qualifications

• Minimum 1 year of BPO experience, with at least 6 months in a contact center.
• No domain skills required; resources from any account allowed (Insurance/Claims experience is a plus).
• Voice proficiency at level B2 or higher.

Responsibilities

• Manages incoming telephone calls, emails, and faxes for Life Insurance and Disability Insurance lines.
• Provides enrollment support, web support, medical underwriting inquiries, account maintenance, billing and other services.
• Responds to customer inquiries with timely and accurate information and follows documented client processes to improve customer service.
• Utilizes available resources to respond to inquiries and reports suspected compliance issues on the day of discovery to a Team Lead or Compliance Department.
• Reports known or suspected data disclosures or fraud on the day of discovery to a Team Lead.

Skills

Standard Voice Profile

Job description

Accenture is seeking a Customer Service Associate in the Philippines for a Return to Office setup at Gateway Tower 2. The role requires handling calls, emails, and faxes for Life and Disability Insurance lines, with a focus on enrollment support, web support, and accurate information delivery.

Night shift and weekend rest days are part of the project schedule. Applicants must have at least 1 year of BPO experience (6 months in contact center) and a B2 voice proficiency.