Night-Shift Customer Service Associate: Insurance & Claims Support

Accenture PLC; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Accenture PLC in Quezon City, Philippines seeks a Customer Service Associate for a night shift, return-to-office setup. The role involves handling Life Insurance and Disability Insurance lines, responding to inquiries, and following client workflows to improve service efficiency.

Applicants must have at least 1 year in BPO, with 6 months in a contact center. Voice proficiency at B2 level is required, with no domain skills necessary.

Qualifications

• At least 1 yr of BPO experience, 6 months of it must be Contact Center experience.
• No domain skills required/Open resources from any account (Insurance/Claims experience is a plus).
• Voice Proficiency - B2.

Responsibilities

• Manages incoming calls, emails, and/or faxes for LI and DI lines.
• Responds to customer inquiries with timely and accurate information.
• Follows documented processes to enhance service and reduce customer effort.
• Utilizes resources to respond to inquiries and understand compliance requirements.
• Reports suspected data disclosures or fraud to a Team Lead or Compliance Department.

Skills

BPO experience

Contact Center experience

Voice Proficiency - B2

Job description

Accenture PLC in Quezon City, Philippines seeks a Customer Service Associate for a night shift, return-to-office setup. The role involves handling Life Insurance and Disability Insurance lines, responding to inquiries, and following client workflows to improve service efficiency.

Applicants must have at least 1 year in BPO, with 6 months in a contact center. Voice proficiency at B2 level is required, with no domain skills necessary.