Insurance Customer Experience Associate — Night Shift

Accenture in the Philippines; Quezon City; On-site; PHP 312,000 - 469,000; Full time

Job summary

Accenture in the Philippines is hiring a Customer Service Associate for a Return to Office setup in Quezon City. You will handle inbound calls, emails, and faxes for Life and Disability Insurance lines, delivering enrollment and support services while ensuring accuracy and compliance.

The role requires at least 6 months of experience and a standard voice profile. The position operates on a night shift with weekends off, based at Quezon Cyberpark Tower 3, and emphasizes adherence to client

Qualifications

• Minimum 6 months of relevant experience.
• Standard Voice Profile

Responsibilities

• Handle incoming calls, emails, and faxes for Life Insurance and Disability Insurance lines.
• Provide Enrollment Support, Web Support, Medical Underwriting Inquiries, Account Maintenance, Billing, Continuation Options and Benefit Administration Support.
• Respond to customer inquiries with timely and accurate information.
• Follow documented processes and workflows to enhance customer service and efficiency.
• Utilize resources to respond to customer inquiries and understand regulatory requirements.
• Report known or suspected data disclosures or fraud on the day of discovery to a Team Lead, Manager, or Compliance Department.
• Project shift schedule: Night Shift; Weekends Off; Location: Quezon Cyberpark Tower 3

Skills

Standard Voice Profile

Job description

Accenture in the Philippines is hiring a Customer Service Associate for a Return to Office setup in Quezon City. You will handle inbound calls, emails, and faxes for Life and Disability Insurance lines, delivering enrollment and support services while ensuring accuracy and compliance.

The role requires at least 6 months of experience and a standard voice profile. The position operates on a night shift with weekends off, based at Quezon Cyberpark Tower 3, and emphasizes adherence to client