Voluntary Benefits Customer Care Specialist – Night Shift

Accenture in the Philippines; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate to handle inquiries via telephone and email, support incident resolution, and ensure accurate documentation. The role is on-site at Quezon Gateway Tower 2 with a night shift schedule.

The ideal candidate has at least 1 year in BPO, including 6 months in a contact center, and demonstrates English proficiency with a B2 level voice.

Qualifications

• At least 1 year of BPO experience, with at least 6 months in a contact center.
• Open to resources from any account; Insurance/Claims experience is a plus.
• Voice proficiency at B2 level.

Responsibilities

• Handle customer service inquiries via telephone and/or email.
• Assist in resolving incidents, issues, requests, and queries.
• Liaise with other support or product teams to resolve requests in a timely manner.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Manage incoming calls, emails, and/or faxes for Voluntary Benefits.
• Utilize client tools and processes to respond accurately and reduce customer effort.

Skills

BPO experience

Contact Center experience

Voice Proficiency - B2

Job description

Accenture in the Philippines is seeking a Customer Service Associate to handle inquiries via telephone and email, support incident resolution, and ensure accurate documentation. The role is on-site at Quezon Gateway Tower 2 with a night shift schedule.

The ideal candidate has at least 1 year in BPO, including 6 months in a contact center, and demonstrates English proficiency with a B2 level voice.