Night Shift Customer Support Specialist

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Dempsey Resource Management Inc. is hiring a Customer Service Representative for the night shift in Quezon City.

The role handles inquiries via phone, email, chat, and other platforms, resolving issues related to orders, accounts, billing, returns, or service problems while maintaining accurate records in the support system. The ideal candidate has a Bachelor’s degree, 2 years in customer service or similar roles, and excellent English communication.

Qualifications

• Bachelor's degree in any 4-year course.
• 2 years experience in customer service, call center, or support preferred.
• Excellent verbal and written communication skills in English.
• Ability to work overnight hours consistently and reliably.
• Strong problem-solving skills and attention to detail.
• Comfort with computers, data entry, and customer support software.
• Professional and patient in challenging situations.
• Strong time management and ability to multitask.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or support platforms during night shift hours.
• Resolve customer concerns related to orders, accounts, billing, returns, or service issues.
• Document all customer interactions accurately in the company’s support system.
• Escalate complex or unresolved cases to supervisors or appropriate departments.
• Follow company policies, scripts, and service procedures with a personalized approach.
• Monitor support queues and manage response times to meet service level expectations.
• Provide accurate information about products, services, policies, and promotions.
• Identify recurring customer issues and share feedback for process improvement.

Skills

Communication (English)

Problem-solving

Attention to detail

Time management

Multitasking

Data entry

Customer support software

Professional demeanor

Education

Bachelor's degree

Job description

Dempsey Resource Management Inc. is hiring a Customer Service Representative for the night shift in Quezon City.

The role handles inquiries via phone, email, chat, and other platforms, resolving issues related to orders, accounts, billing, returns, or service problems while maintaining accurate records in the support system. The ideal candidate has a Bachelor’s degree, 2 years in customer service or similar roles, and excellent English communication.