Night Shift Customer Support Specialist

Dempsey Resource Management Inc.; Pasig; On-site; PHP 237,000 - 321,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a Customer Service Representative to be based on-site in Pasig. You will handle calls, emails, and chats, resolve inquiries, and assist with orders and account updates.

Strong communication and CRM familiarity are essential, with night shifts and holiday coverage as required. Ideal candidates have 1–2 years of call center experience, a Bachelor's degree, and a customer-focused mindset.

Qualifications

• Bachelor's/College Degree in any field.
• 1-2 years of call center experience preferred; training may be provided.
• Exceptional verbal and written communication with a professional, customer-focused approach.
• Proficiency in computer apps and CRM/ticketing platforms such as Zendesk or Salesforce.
• Strong English communication; able to work independently.
• Willing to work night shifts and holidays.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).

Responsibilities

• Handle high volumes of inbound calls, emails, and live chats professionally.
• Identify customer needs, respond to inquiries, and process orders/returns/account updates.
• Provide excellent service while maintaining quality and productivity.

Skills

Call center experience

Customer service

English communication

CRM software

Typing speed

Independent work

Product knowledge

MS Office

Education

Bachelor's/College Degree in any field

Tools

Zendesk

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Dempsey Resource Management Inc. is seeking a Customer Service Representative to be based on-site in Pasig. You will handle calls, emails, and chats, resolve inquiries, and assist with orders and account updates.

Strong communication and CRM familiarity are essential, with night shifts and holiday coverage as required. Ideal candidates have 1–2 years of call center experience, a Bachelor's degree, and a customer-focused mindset.