Night-Shift Customer Service Specialist – Benefits Support

Global Administrators Inc.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO within first month of employment

Insurance coverage upon regularization

Paid time off during probation

Onsite and virtual activities/events

Open door policy with feedback avenues

Growth and development opportunities

Promotions from within

Job summary

Global Administrators Inc. is hiring experienced Customer Service Representatives for an onsite, graveyard-shift role in Pasig or Quezon City. The position focuses on U.S. benefits support with a strong emphasis on accuracy and empathy. Training is conducted at Hanston Square, Ortigas CBD, Pasig.

Candidates with 1–2 years of voice-based customer service and proficiency in CRM tools are preferred. Onsite collaboration and career development are highlighted in this permanent, full-time opportunity.

Qualifications

• 1–2 years of relevant customer service experience (voice account).
• Benefit administration experience with COBRA/Direct Bill and related programs is a plus.
• Exceptional phone etiquette and strong English communication skills.

Responsibilities

• Deliver accurate, timely support to U.S.-based employees regarding benefits.
• Explain plan features, enrollment procedures, and eligibility clearly.
• Assist during open enrollment, life events, and terminations; document interactions.

Skills

Customer service

English fluency

Phone etiquette

Written communication

Problem solving

Tools

CRM systems

Case management tools

Microsoft Office

Job description

Global Administrators Inc. is hiring experienced Customer Service Representatives for an onsite, graveyard-shift role in Pasig or Quezon City. The position focuses on U.S. benefits support with a strong emphasis on accuracy and empathy. Training is conducted at Hanston Square, Ortigas CBD, Pasig.

Candidates with 1–2 years of voice-based customer service and proficiency in CRM tools are preferred. Onsite collaboration and career development are highlighted in this permanent, full-time opportunity.