Night-Shift Customer Experience Agent: Tech Support & Upsell

Likha Careers; Angeles; On-site; PHP 206,460 - 262,260; Full time

Benefits offered by this job

Health, dental, and vision coverage/HSA

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer experience solutions provider is looking for an Entry Level Customer Experience Agent in Pampanga, Philippines. This role involves assisting customers with technical issues, maintaining accurate documentation, and upselling services. Candidates must possess strong communication skills, a high school diploma, and proficiency in Microsoft Office. This full-time position operates onsite during night shifts, offering competitive salary along with health benefits and paid training. Join the team to help create rewarding customer experiences.

Qualifications

• At least high school diploma or GED.
• Proficient in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills are necessary.

Responsibilities

• Assist customers with technical issues and concerns.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information.

Skills

Strong computer navigational skills

Excellent oral and written communication skills

Exceptional listening and comprehension abilities

Customer-oriented approach

Education

High school diploma or GED

Tools

Microsoft Office applications

Job description

A customer experience solutions provider is looking for an Entry Level Customer Experience Agent in Pampanga, Philippines. This role involves assisting customers with technical issues, maintaining accurate documentation, and upselling services. Candidates must possess strong communication skills, a high school diploma, and proficiency in Microsoft Office. This full-time position operates onsite during night shifts, offering competitive salary along with health benefits and paid training. Join the team to help create rewarding customer experiences.