Night-Shift Service Representative - Health+Growth

MicroSourcing International; Cagayan de Oro; Vor Ort; PHP 240.000 - 420.000; Vollzeit

Benefits dieser Stelle

Healthcare on day one

Performance bonuses

Paid time off with cash conversion

Life insurance

Inclusive culture

Zusammenfassung

MicroSourcing International in Cagayan de Oro hires a Service Representative to handle customer inquiries onsite during night shifts, delivering prompt and professional support.

You will listen to customers, gather information, resolve issues, and collaborate with colleagues while documenting interactions and improving service quality.

Join a diverse team with growth opportunities and a focus on work-life balance and inclusive culture.

Qualifikationen

• Excellent written and verbal communication required.
• Ability to listen actively and understand customer needs.
• Strong problem-solving and decision-making skills.
• Organize and prioritize multiple tasks effectively.
• Willing to learn new systems and processes.

Aufgaben

• Respond to customer questions and support needs promptly and professionally via appropriate channels.
• Gather information and investigate issues to determine resolution.
• Resolve concerns and ensure necessary actions are completed.
• Collaborate with team and other departments for clarification or help.
• Exercise sound judgment when handling customer concerns.
• Document customer interactions accurately and timely.
• Build knowledge of services, systems, and processes to improve support.
• Participate in projects and process improvements as assigned.
• Take on more complex needs as proficiency grows.

Kenntnisse

Communication

Active listening

Problem solving

Organization

Multitasking

MS Office/365

Google Docs/Sheets

Tools

Microsoft Office/365

Google Docs

Google Sheets

Jobbeschreibung

MicroSourcing International in Cagayan de Oro hires a Service Representative to handle customer inquiries onsite during night shifts, delivering prompt and professional support.

You will listen to customers, gather information, resolve issues, and collaborate with colleagues while documenting interactions and improving service quality.

Join a diverse team with growth opportunities and a focus on work-life balance and inclusive culture.