Night-Shift Healthcare Support Specialist

Sutherland; Morong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Sutherland is seeking a Healthcare Customer Service Representative in the Philippines to support healthcare accounts within a global BPO setup. You will assist with insurance updates, balance inquiries, and follow-ups while delivering empathetic, accurate service.

The role emphasizes problem-solving, strong communication, and a customer-first mindset, with comfort working night shifts and leveraging AI tools to boost productivity.

Qualifications

• High School Graduate with no more than 12 months since graduation.
• At least 10 months of experience supporting Healthcare, Hospital, or Medical BPO accounts.
• Strong communication, comprehension, and problem-solving skills.
• Customer-focused mindset with a passion for helping others.
• Comfortable working in a night-shift environment.
• Experience using AI tools and technology to improve work efficiency is an advantage.

Responsibilities

• Assist customers with insurance updates, coverage inquiries, and account-related concerns.
• Handle balance inquiries, payment plan requests, and refund-related transactions.
• Coordinate insurance follow-ups and resolve non-billing healthcare concerns.
• Deliver professional, accurate, and empathetic customer service.
• Utilize AI-powered tools and resources to enhance customer support and productivity.
• Ensure a seamless customer experience while meeting quality and performance standards.

Skills

Communication skills

Problem solving

Customer-focused

Night shift

AI tools experience

Education

High School Diploma

Tools

AI tools

Job description

Sutherland is seeking a Healthcare Customer Service Representative in the Philippines to support healthcare accounts within a global BPO setup. You will assist with insurance updates, balance inquiries, and follow-ups while delivering empathetic, accurate service.

The role emphasizes problem-solving, strong communication, and a customer-first mindset, with comfort working night shifts and leveraging AI tools to boost productivity.