Night Shift Customer Experience Pro

MCI; San Fernando; On-site; PHP 245,520 - 312,480; Full time

Benefits offered by this job

HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Dental Coverage

Meal during training

Career growth and learning

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is hiring for Night Shift Customer Service Representatives in the Philippines. You will be the first point of contact for customers, handling inbound calls, resolving basic technical issues, and answering product/process questions while identifying upsell opportunities.

Successful candidates complete the online application, pass screening questions, and a brief pre-employment test as part of the selection process. Join a fast-paced team delivering outstanding customer experiences.

Qualifications

• High school diploma or equivalent
• Typing speed 20+ WPM or more
• Basic knowledge of Microsoft Office applications
• Familiarity with Windows operating systems
• Strong problem-solving and troubleshooting skills
• Reliable, punctual and able to work night shift
• Customer-first mindset with empathy and patience
• Team player with good communication skills

Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Troubleshoot and resolve basic technical issues on first contact
• Research information using internal systems and collaborate with other teams
• Document and process customer interactions accurately
• Follow scripts and training resources to provide accurate answers
• Maintain confidentiality of sensitive information
• Escalate complex cases to the appropriate team
• Stay updated through ongoing training
• Meet attendance and night-shift scheduling requirements

Skills

18+ years old

High school diploma or equivalent

Excellent communication

Typing 20+ WPM

Microsoft Office basic

Windows operating systems

Problem-solving

Reliable & punctual

Team player

Fast-paced environment

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

MCI is hiring for Night Shift Customer Service Representatives in the Philippines. You will be the first point of contact for customers, handling inbound calls, resolving basic technical issues, and answering product/process questions while identifying upsell opportunities.

Successful candidates complete the online application, pass screening questions, and a brief pre-employment test as part of the selection process. Join a fast-paced team delivering outstanding customer experiences.