Night-Shift Customer Care Pro — Data & Service

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value awards

Career growth opportunities

Promotions

Job summary

Acquire Intelligence is seeking a Customer Care Representative to support assigned customers by phone and email, coordinate with account managers, and maintain accurate data updates. This onsite role in Ortigas requires night shift availability and a customer-first mindset to uphold a high-quality service experience.

You will drive customer satisfaction, handle inquiries, and contribute to cross-functional teamwork while meeting operational targets and embracing opportunities for continuous

Qualifications

• 1 year or more of customer service experience.
• Completed at least 2 years of college education.
• Excellent written and verbal English communication skills.
• Computer and tech savvy.
• Excellent understanding of US or North American culture and customers.

Responsibilities

• Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication.
• Provide a full range of customer service to assigned clients by phone or email, ensuring high-quality, polite interactions.
• Complete data entry in clients' programs accurately.
• Meet and exceed targets set by Operations for different clients and projects.
• Propose ideas for continuous improvement and be involved in problem solving.

Skills

Customer service

English fluency

Communication skills

Empathy

Education

College education

Job description

Acquire Intelligence is seeking a Customer Care Representative to support assigned customers by phone and email, coordinate with account managers, and maintain accurate data updates. This onsite role in Ortigas requires night shift availability and a customer-first mindset to uphold a high-quality service experience.

You will drive customer satisfaction, handle inquiries, and contribute to cross-functional teamwork while meeting operational targets and embracing opportunities for continuous