Night-Shift Phone Banker — Onsite Customer Support

Stark Asia Solutions Inc.; Taguig; On-site; PHP 384,000 - 504,000; Full time

Benefits offered by this job

Competitive salary

Night differential premium

HMO Coverage from Day 1

Free Life Insurance Coverage

Paid Time Off and Sick Leave with cash

Wellness Programs and In-House Fitness

Shuttle Service from Key Pickup Areas

Free Parking

Retirement Benefits for Eligible

Job summary

Stark Asia Solutions Inc. is seeking a customer service representative to join our in-house financial services team in Taguig.

You will handle inquiries, provide timely resolutions, and collaborate with departments to resolve concerns, while maintaining a professional, empathetic approach. The role requires at least 1 year of international BPO voice experience, strong English communication, and willingness to work a graveyard shift in a fully onsite setup at McKinley Hill.

Qualifications

• Completed at least 2 years in college with no back subjects.
• Minimum of 1 year international BPO voice experience preferably under financial account.
• Willing to work on a graveyard/night shift.
• Amenable to work fully onsite in McKinley Hill, Taguig.
• Comfortable in a 100% phone-based customer support environment.
• Basic computer navigation and internet research skills.
• Strong English communication skills.

Responsibilities

• Handle customer inquiries and provide timely resolutions with professionalism and empathy
• Deliver excellent customer experience while following company policies and procedures
• Research and coordinate with different departments to resolve customer concerns
• Escalate complex issues when necessary
• Support and guide new hires and less experienced team members
• Work closely with supervisors and experienced representatives on challenging cases

Skills

Customer service

Communication

Research

Team support

Education

Some college

Job description

Stark Asia Solutions Inc. is seeking a customer service representative to join our in-house financial services team in Taguig.

You will handle inquiries, provide timely resolutions, and collaborate with departments to resolve concerns, while maintaining a professional, empathetic approach. The role requires at least 1 year of international BPO voice experience, strong English communication, and willingness to work a graveyard shift in a fully onsite setup at McKinley Hill.