Night-Shift CSR - Financial Accounts (Eastwood QC)

Manpower Outsourcing Services, Inc.; Quezon City; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Manpower Outsourcing Services, Inc. in Metro Manila is seeking a customer service professional to handle inquiries, identify customer needs, and document interactions.

This onsite role in Eastwood/Libis, Quezon City requires night-shift availability and at least 2 years of BPO experience working with financial accounts. You will follow company policies, escalate when needed, and collaborate with teammates while contributing to ongoing process improvements.

Qualifikationen

• 2 years of BPO experience handling financial accounts.
• Willing to work onsite in Eastwood, Libis, Quezon City.
• Willing to work on night shift schedule.
• High school graduates are welcome to apply.

Aufgaben

• Handle customer inquiries professionally and provide timely and effective solutions.
• Identify customer needs and recommend appropriate products, services, or resolutions.
• Accurately document customer interactions and maintain updated records in the system.
• Address and resolve customer complaints in accordance with company policies and escalation procedures.
• Collaborate with team members, participate in training sessions, and contribute to continuous process improvement.

Kenntnisse

BPO experience (financial accounts)

Ausbildung

High school diploma

Jobbeschreibung

Manpower Outsourcing Services, Inc. in Metro Manila is seeking a customer service professional to handle inquiries, identify customer needs, and document interactions.

This onsite role in Eastwood/Libis, Quezon City requires night-shift availability and at least 2 years of BPO experience working with financial accounts. You will follow company policies, escalate when needed, and collaborate with teammates while contributing to ongoing process improvements.