Night Shift Cloud Support Engineer (L2/L3) — Remote

Your Employee Offshore ( Yempo ) Inc.; Makati; Remote; PHP 670,000 - 1,786,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

Vacation days

Annual bonuses

Salary reviews

Free rice and snacks

Company polo shirts

Bright open-plan office

Prestigious clients

Job summary

Your Employee Offshore ( Yempo ) Inc. in the Philippines is hiring Cloud Support Engineers for night shift, offering work-from-home or office options.

Roles cover Level 2/3 support across Microsoft 365, Azure, and on-premise/hybrid environments with a focus on prompt incident resolution and proactive IT services. Role requires MSP experience and strong customer service, with benefits including weekly pay, HMO enrollment, annual reviews, and opportunities with prestigious clients.

Qualifications

• Demonstrated Level 2/3 technical support experience, preferably MSP.
• Strong troubleshooting and problem-solving across multiple environments.
• Experience supporting medium to large IT environments (cloud and on-premise).
• Ability to manage incidents, prioritize workloads and meet SLAs.
• Excellent customer service and stakeholder management.

Responsibilities

• Provide Level 2/3 technical support across Microsoft 365, Azure, and hybrid environments.
• Troubleshoot incidents and service requests, owning them to resolution.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Administer Windows Server, Active Directory, virtualisation, networking and endpoints.
• Support POS systems (H&L) and related hardware and network connectivity.
• Manage incidents and changes through HaloPSA with accurate ticket notes and updates.
• Maintain documentation in Hudu and provide escalation support to Service Desk engineers.
• Troubleshoot network infrastructure (routers, switches, firewalls, VPNs).
• Work with third-party vendors to resolve issues; perform proactive monitoring and maintenance.

Skills

Troubleshooting

Customer service

MS 365 knowledge

Education

AZ-900

AZ-104

MD-102

Tools

HaloPSA

Hudu

PowerShell

Windows Server

Azure

Intune

Entra ID

Job description

Your Employee Offshore ( Yempo ) Inc. in the Philippines is hiring Cloud Support Engineers for night shift, offering work-from-home or office options.

Roles cover Level 2/3 support across Microsoft 365, Azure, and on-premise/hybrid environments with a focus on prompt incident resolution and proactive IT services. Role requires MSP experience and strong customer service, with benefits including weekly pay, HMO enrollment, annual reviews, and opportunities with prestigious clients.