Remote/Onsite Cloud Support Engineer (Azure/365)

Your Employee Offshore ( Yempo ) Inc.; Makati; Remote; PHP 410,000 - 683,000; Full time

Benefits offered by this job

Weekly salary

HMO enrollment on commencement

Additional HMO dependents after year 1

20 vacation days per year; 7 sick days

Annual performance bonuses and salary/

Job summary

Your Employee Offshore ( Yempo ) Inc. seeks a Cloud Support Engineer to deliver Level 2/3 IT support for Microsoft 365, Azure, and on-prem environments. You will troubleshoot complex issues, manage incidents, and provide guidance to Service Desk engineers, in a client-focused MSP setting.

The role supports a mix of remote and office work with a dynamic team serving Australia-based clients. Relevant Azure and 365 certifications are preferred and encouraged.

Qualifications

• 2+ years Level 2/3 IT support in MSP or similar environment.
• Strong troubleshooting across cloud and on-premises systems.
• Experience managing incidents and service requests.
• Excellent customer service and stakeholder management.
• Azure fundamentals and Microsoft 365 knowledge required.

Responsibilities

• Provide Level 2/3 technical support for Microsoft 365, Azure, and on-prem environments.
• Troubleshoot complex issues and drive incidents to resolution.
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive).
• Manage Windows Server, Active Directory, DNS/DHCP, and network infra.
• Support POS systems and related hardware/network connectivity.
• Handle tickets in HaloPSA with clear documentation and updates.
• Maintain documentation in Hudu and provide escalation guidance.
• Monitor systems, perform maintenance, patches and health checks.
• Coordinate with vendors to resolve issues and suggest improvements.
• Assist with deployments, migrations and project activities.

Skills

Analytical skills

Troubleshooting

Ownership & accountability

Independent work

Communication

Documentation & organization

Education

AZ-900 (Microsoft Azure Fundamentals)

AZ-104 (Azure Administrator)

MD-102 (Microsoft 365 Endpoint)

Tools

HaloPSA

Hudu

PowerShell

Job description

Your Employee Offshore ( Yempo ) Inc. seeks a Cloud Support Engineer to deliver Level 2/3 IT support for Microsoft 365, Azure, and on-prem environments. You will troubleshoot complex issues, manage incidents, and provide guidance to Service Desk engineers, in a client-focused MSP setting.

The role supports a mix of remote and office work with a dynamic team serving Australia-based clients. Relevant Azure and 365 certifications are preferred and encouraged.